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Refund Policy
Last updated: June 2025
Our Commitment
At PopMerry Foods, we take pride in every item we make. If something is wrong with your order, we will make it right.
When You Qualify for a Refund
- Wrong item received — we sent you something different from what you ordered
- Quality issue — item arrived damaged, spoiled, or not as described
- Non-delivery — your order was confirmed and paid for but never arrived
- Cancellation within 1 hour — before production has started
When Refunds Do Not Apply
- Change of mind after production has started
- Incorrect delivery address provided at checkout
- Products that have been consumed or partially consumed
- Requests made more than 24 hours after delivery
How to Request a Refund
- Contact us via WhatsApp or email within 24 hours of receiving your order
- Describe the issue and include a photo where possible
- We will review and respond within 2 business hours
- Approved refunds are processed within 3–5 business days to the original payment method
Contact Us
WhatsApp: +234 703 957 1698
Email: hello@popmerryfoods.com.ng